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I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you. After it is downloaded, please open the file and run it.
Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Hi. What is the status of the problem after you have followed the steps?
Thank you for the update. I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
You are very welcome. Thank you.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Please go to System Preferences and go to Sound, check whether the mute box is checked or not. If checked, uncheck it and check the result.
When you play a media file is it showing any errors ? Did you try to boot into safe mode ? Is it working on safe mode ? If not tried please do the following:
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I see you have been waiting for a reply and I was asked if I could look into your question so I will help. What version of OS X are you using? Can you give me the model number of your Macbook air?
I can not find anything with the serial unfortunately, let's try a PRAM reset. Reboot the computer and immediately hold down the options-command-P-R keys all at once. Let me know what happens when you do.
Yes please do, at the moment it looks like you have a failing part which hopefully is not the case.