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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38512
Experience:  IT Engineer for over 15 years
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I have an old tape of family voices That I put on a disk and

Customer Question

I have an old tape of family voices
That I put on a disk and it is now in my Music Library one of the voices is my sister who passed and her daughter ( who was 2 at the time )
Has asked me if I could send a clip of her Mom's voice as she has no recollection of what her mom sounds like ... How can I do this ???
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, in iTunes select the music file

Click "Advanced" from the iTunes menu bar, choose "Create MP3 Version". The converted files will be stored in your iTunes library.

You can then drag this file to your desktop and then email it or put it on memory stick depending on its size

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
I cannot find advanced
Customer: replied 1 year ago.
I am Leary of using the remote offer can you help me verbally here instead ??
Expert:  Richard replied 1 year ago.

yes, though I have been here for 6 years with over 10,000 customers, but this is no problem.

You will see Advance at the top of the screen once you click the music file, so make sure to click it then choose advance please

Customer: replied 1 year ago.
Do I need to do this on a desk top and not my phone ??
Expert:  Richard replied 1 year ago.

Correct, it is on your desktop correct?

Or is it on your phone?

Customer: replied 1 year ago.
It's on my phone
Expert:  Richard replied 1 year ago.

ok you need to use a computer to do this, so first connect the phone to your computer.

Then open iTunes (install it free from if you do not already have it.

Once done, then allow iTunes to synch with your phone.

Then you can do the initial instructions I gave you within iTunes.

Let me know the results.

Customer: replied 1 year ago.
Richard ...
I think I've bitten off more than I can chew !! This is too complicated for
Me ... I wanted to let you know I already have I tunes on my laptop and the voices I need are on there in my laptop iTunes music Library
If that's a help ! But even on my laptop I. Don't see "advanced "at the top of the iTunes page ...
Expert:  Richard replied 1 year ago.

Ok, can I connect to your computer? You can see and control everything I do, I have done this 1,000's of times and I am only interested in getting the file ready for you.

Expert:  Richard replied 1 year ago.

I need to see whats the issue with the file and doing my instructions.

Expert:  Richard replied 1 year ago.

would not take long either.

Expert:  Richard replied 1 year ago.

Or you could watch this video which shows my instructions and do it?

Let me know please.