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My hotmail email is not working, incoming or out going.

Customer Question
Apple suggested to reset my...
My hotmail email is not working, incoming or out going. Apple suggested to reset my password. My server is coming up as outlook not Hotmail. Please help.
Submitted: 2 years ago.Category: Mac
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Answered in 1 minute by:
11/3/2015
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,966
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. Is there any error or message? Is your hotmail email password ***** working at the hotmail.com website?

What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, etc.?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
Error message says server or password ***** ***** I only use IPhone 6.
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Please go to the hotmail.com website and test there if you can sign in your hotmail email address with your hotmail email password ***** not. Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
It says my password ***** ***** be sure you are using Microsoft account
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Please reset your hotmail email password ***** the website below:

https://account.live.com/ResetPassword.aspx

, there, try the option "I forgot my password" and continue.

Please reply at the box below

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Customer reply replied 2 years ago
I forgot my password ***** ***** an option to pick
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

I'm sorry. When you tap on the website link below:

https://account.live.com/ResetPassword.aspx

, then what do you see there?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
Why can't you sign in?
Forgot my password
Someone else maybe using my account
And something else, I'll have to back and look
Customer reply replied 2 years ago
I know my password ***** can't sign in
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Please select the option Forgot my password, then next / continue, then let me know. Thank you.

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Customer reply replied 2 years ago
It doesn't give me that option
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

You said it showed "Why can't you sign in? Forgot my password ***** else maybe using my account And something else, I'll have to back and look" previously? What happens when you tap on "Forgot my password"? Can you please confirm the email address you are having issue with? Please let me know. Thank you.

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Customer reply replied 2 years ago
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Do you have a cell phone ending with the two digits 55? If yes, please provide the last 4 digits of your cell phone. Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
No
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Do you have a yahoo email address starting with the two letters JB and end with @yahoo.com? If yes, what is that yahoo email address? Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
I do not have a yahoo acct. My son does and I think our phones were synced a few years ago so now it is picking up his info.
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

1. Does your son or someone you know have a yahoo email address starting with the two letters JB and end with @yahoo.com? If yes, what is that yahoo email address?

2. Does your son or someone you know have a phone number ending with the two digits 55? If yes, please provide the last 4 digits of your cell phone.

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
My sons email is:***@******.***
No, I don't know any numbers ending in 55.
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Do you also have or use any another email address? Thank you.

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Customer reply replied 2 years ago
No other email address
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Since you do not have access to the alternate email address and phone number, then you need to submit the account recovery form. Please try the followings:

STEP 1:

- Create a new gmail email address at the website below:

https://www.gmail.com

STEP 2:

- Submit the Microsoft / Hotmail account recovery form at the website below:

https://account.live.com/acsr?rollrs=04

, there, enter your hotmail email address in the Microsoft account box.

, then enter your new gmail email address that you created in step 1

, then enter the characters if shown on the page

, then click on Next at the bottom, and continue to follow the instructions to submit the account recovery form.

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
All I've ever had is the hotmail acct that I gave you
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Can you please follow my above two steps for resetting your hotmail account password? Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
It's asking for my Microsoft info...I don't have a Microsoft acct. I just had a free hotmail acct.!!!!
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Microsoft account means Hotmail email address. When it asks for Microsoft info, that means it's asking for your hotmail info. Please submit. Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
I have submitted over and over....it keeps saying my password ***** ***** I just want my password ***** to the email address I have....can you do that or not???
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

I'm sorry. You need to submit the account recovery form in order to reset your password. Please do not keep entering password, but can you please follow my exact instructions? Which steps are you stuck at?

STEP 1:

- Create a new gmail email address at the website below:

https://www.gmail.com/

STEP 2:

- Submit the Microsoft / Hotmail account recovery form at the website below:

https://account.live.com/acsr?rollrs=04

, there, enter your hotmail email address in the Microsoft account box.

, then enter your new gmail email address (that you've created in step 1) in the Contact email address box.

, then enter the characters if shown on the page

, then click on Next at the bottom, and continue to follow the instructions to submit the account recovery form.

- Please note that Microsoft account means your hotmail email address and Microsoft info means your hotmail info.

What step are you stuck at?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
Is this a scam to get my $35?
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

No, it is not. I provided you a possible solution. Did you try it? Which step are you stuck at?

Besides the iPhone, do you also have a windows or mac computer?

Please let me know; we guarantee our service, so don't worry. Thank you.

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Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 2 years ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,620
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Do you or your son have a mail on yahoo with id jbutler122678 ? If so please check that mail for a password ***** link.

Regards

Jins

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Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,620
2,620 Satisfied Customers
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps

Jins M. N. is online now

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