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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37692
Experience:  IT Engineer for over 15 years
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I wanted to open a file, but the mac that i use:10.7.5,says

Customer Question

I wanted to open a file, but the mac that i use:10.7.5,says "it may be damaged or corrupted,use a file format that preview does not recognize".Thank You.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please what type of file this is? eg: Document, Photo?

Thank you

Customer: replied 1 year ago.
It is in PDFs ,training manual.That should make it document.
Expert:  Richard replied 1 year ago.


Its best to check if I can open the file as then we know if the file is corrupted, or an issue with your computer.

To provide me the file, please do the following

- Click the following link:

- Upload the file to that website

- Once it is uploaded, the resulting page will display a "File ID" number.

- Please, give me that "File ID Number"

Customer: replied 1 year ago.
Please sir is it possible to call off this transaction,this is b/cos I have been able to open the file on Windows side of the Mac,it is a duo core system.I shall connect with you later.How much has it cost me for the little period,sir.Thank you.
Expert:  Richard replied 1 year ago.

ok, it is only the cost you initially made, nothing further. But if its also not opening on the windows computer, then it points to a corrupted file, and I would have it resent to you again.

I can confirm this, but you would need to send me the file as requested.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you