How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have a wd my book studio ii I use with my MacBook Air and

Customer Question

I have a wd my book studio ii I use with my MacBook Air and Lightroom. I can't get the wd to open or show up on my desktop. It seems to cycle over and over but not connect with the Mac Book
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Sounds like a drive failure is it backed up?

Customer: replied 1 year ago.
I have a time machine. the wd was the backup for my computer
Customer: replied 1 year ago.
Are you there?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Mike replied 1 year ago.

So you were using the WD for Time Machine and for storing your photos?

Customer: replied 1 year ago.
No, I have two macnines; one is the wd my studio II that I use to store my Lightroom photos; the other is a wd ehd that serves as a time machine
Expert:  Mike replied 1 year ago.

OK so which one is the one that won't open?

Expert:  Mike replied 1 year ago.

If it is the Lightroom drive is that backed up to the Time Machine drive as well? If you go to System Preferences / Time Machine / Options the failing drive listed to Exclude?