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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13238
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Reason all my photos disappeared and I need them back. How

Customer Question

For some reason all my photos disappeared and I need them back. How do I restore them
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

When the photos disappeared, what device were they on. A Windows PC, A mac, An Iphone, Android phone, A Camera?

Please provide as much detail as you can so that I can understand the situation, and then make any possible suggestions to resolve the problem.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
They were in my photo gallery on my samsung device.
Customer: replied 1 year ago.
I was deleting a video and all the photos in my gallery got deleted with it
Expert:  Dustin replied 1 year ago.

Can you specify the full type and model of your Samsung device?

A tablet, a smartphone ( if so what model ) A Smart camera?

Customer: replied 1 year ago.
Samsung galexy prevail phone
Expert:  Dustin replied 1 year ago.

Thank you.

have you checked google photos, as usually with newer phones it prompts you to let google make auto photo backups. Its worth checking before we try anything else.

to get their, go to this website and sign in with the same exact google / gmail account you are using on the Samsung phone.

https://photos.google.com/

Are any of the photos, or missing photos showing there?

Customer: replied 1 year ago.
I have checked they arnt there. The boost mobile guy even said they weren't.
Expert:  Dustin replied 1 year ago.

The boost mobile guy cant login to your google / gmail account.. Only you can.

To be clear. are you saying that NONE of your pictures are on the link I sent.. Not even ones that are still on the phone?

Customer: replied 1 year ago.
No not one of them
Expert:  Dustin replied 1 year ago.

Understood. In t hat case, were going to need to connect your phone to a mac or pc. And then, run a specialized photo recovery software that scans for deleted photos, and recovers them.

You can try a free trial of a working software below.

http://www.stellarinfo.com/digital-media-recovery.htm

The free trial wont let you recovery all of your photos.. But it will show you if any can be recovered before you purchase the software.

So its a win win situation. You wont have to pay until after you have scanned the phone and viewed the results.

If you have further questions, or run into any issues let me know.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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