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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37462
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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How to I get a new password Ipad air

Customer Question

how to I get a new password ***** the Ipad air
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.


I'm sorry about the issue. Is the iPad asking for a 4-digit passcode? Or is it Wi-Fi/wireless password? Or Apple ID account password, etc.?
Also, do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
it is the 4 digit passcode to open it up
Expert:  Viet - Mac Tech replied 1 year ago.

Thank you. Please try the following fix:

  1. Open the iTunes program on your computer.
  2. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  3. Connect the iPad to your computer with the iPad's USB cable.
  4. On the iPad, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  6. Click OK or Restore / factory reset.

- The steps must be done correctly; you may have to try the steps a couple times.

Expert:  Viet - Mac Tech replied 1 year ago.

If needed, please watch the video instruction at the website below:
When you are available, please reply at the box below to continue troubleshooting. Thank you.

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