How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John T. F. Your Own Question
John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3055
Experience:  20+ years in the computer/Mac industry
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

I went into a Pinterest site on baseball cap organizers and

Customer Question

I went into a Pinterest site on baseball cap organizers and a page came up that said my computer was being taken over by malware and my financial information was in jeopardy.
I was given a customer support number to call and I could not get out of the site or out of safari until I manually shut down my computer. I was afraid to call the number in case this is a scam. Can you advise me about this. Thank you.
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.

Hi and thanks for your question.

Can you tell me the exact version of OS X you are currently running, please?

Click the Apple logo in the menu bar at the top left of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.



Customer: replied 1 year ago.
OSX Yosemite Version 10.10.2
Expert:  John T. F. replied 1 year ago.


The page/pup-up you saw is a common scam regularly seen on the internet. Generally, it poses no problem as long as you do not call the number or interact with any links embedded in the page.

To be on the safe side, however, you can check your system to verify no adware/malware was maliciously installed.

To do so, download Malwarebytes Anti-Malware at the following link:

It removes all known adware from your Mac. It is very simple to use, and should clean up your system in less than a minute, from start to finish. Just install the app and run it, then click the Scan button, and remove anything that is detected. Done!

Additionally, you can also clear any cached website data in Safari;

Open Safari

Click "History" from the menu bar

Select “Clear History and Website Data...”

Click the "Clear" pop-up and choose "All History"

Then click "Clear History".

Restart Safari


Customer: replied 1 year ago.
Thank you. I will try this.
Expert:  John T. F. replied 1 year ago.

You are very welcome!

When the current question has been answered to your satisfaction, please remember to rate me accordingly when you get a moment. Otherwise, feel free to ask for additional help with this.

Please feel free to request me again when you come back to ask another question. Insert “For John T. F. only” in your initial question and you can, also, submit new questions directly via the following page:


Customer: replied 1 year ago.
I have done as you said. Now it says to enable cookies when I go into email. How do I do that please?
Expert:  John T. F. replied 1 year ago.

In the Safari menu bar at the top of the screen, choose "Safari"

then click Preferences

Next click Privacy

Look for a section labeled "Cookies and website data" and choose one of the options. The default is "Allow from websites I visit".


Customer: replied 1 year ago.
Thank you. ***** chose Always Allow it allowed me to get back into e-mail.
Expert:  John T. F. replied 1 year ago.

Great! Glad to hear it.


Related Mac Questions