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Hi thee and welcome
Can you hold the Center Button and the Power button for about 10 seconds until you see the Apple Logo then release.
Then let the iPod restart and tell me please if it then functions.
Let me know the results please
That is correct, the next step is with the computer but we need iTunes.
So go to www.itunes.com
Download and install it, then connect the iPod to the computer and repeat the instructions we just did and tell me please if itunes detects it,
It is the internal memory in the iPod that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall.
I am really sorry about this and you are going to have to return the iPod to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Its ok, the cjipset that is used for detection still works, its the memory itself that has faulted, as it cannot read it.
But the test really is disconnect it and see if the device itself can now read its memory.
Let me know please