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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My time capsule is connected to router, has the light on,

Customer Question

my time capsule is connected to router, has the green light on, everything is set, except that no connectivity to the internet, when i open the internet icon in Mac Setting it give the the mac is connected to the capsule and ready to back up but the internet is not and the light is orange in the icon shown, can you help me plz.
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • The exact system Version (listed right under Mac OS X)
  • Processor
  • Memory

Is the router connected to the WAN port on the TC the one with the circle icon?