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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have a mac, using photoshop, have an error in CS5,

Customer Question

I have a mac, using photoshop, have an error in CS5, something prevented the text engine from being installed, how do I fix without reloading software?
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • The exact system Version (listed right under Mac OS X)
  • Processor
  • Memory
Customer: replied 1 year ago.
2.3 GHz Intel Core i7
4 GB 1333 MHz DDR3
Expert:  Mike replied 1 year ago.

Try this:

  1. Download the Java DMG from and install.
  2. In term enter the following to turn off rootless and then reboot: sudo nvram boot-args="rootless=0"
  3. In term enter these 2 lines: sudo mkdir -p /System/Library/Java/JavaVirtualMachines/1.6.0.jdk
  4. sudo mkdir -p /System/Library/Java/Support/Deploy.bundle
  5. Turn rootless back on and reboot again: sudo nvram boot-args="rootless=1"
Customer: replied 1 year ago.
Where is term?
Customer: replied 1 year ago.
I already did the install.
Expert:  Mike replied 1 year ago.

Terminal in Applications / Utilities

Customer: replied 1 year ago.
If I have problems when I reboot how do I reach you again?
Expert:  Mike replied 1 year ago.

Bookmark this page

Customer: replied 1 year ago.
Expert:  Mike replied 1 year ago.

Let me know CS 5 is not really supported in El Capitan but this may work.

Customer: replied 1 year ago.
Just verifying that this is what the screen should look like before I reboot
Last login: Wed Oct 7 10:06:58 on console
[Juliann-Talkingtons-Computer:~] juliann% sudo nvram boot-args="rootless=0"WARNING: Improper use of the sudo command could lead to data loss
or the deletion of important system files. Please double-check your
typing when using sudo. Type "man sudo" for more information.To proceed, enter your password, or type Ctrl-C to abort.Password:
Customer: replied 1 year ago.
I would like to have you walk me through the process, so I paid for phone support. I gave you a landline. You can also try me on my cell if you cannot reach me on the landline. The cell is(###) ###-####
Expert:  Mike replied 1 year ago.

I did not Accept that offer because I cannot call right now. I can connect by remote which would be easier for both of us. If not I can Opt.out. That is the screen you are supposed to see. I also have more information you will probably need to upgrade to the latest version of Photoshop :

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