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I'm sorry about the issue. Please try the following on the iPad: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please reply at the box below to continue troubleshooting. Thank you.
I'm sorry; please make sure you did press and hold both Home and Power buttons for at least 10 seconds.
; please click on the website below for the image of the buttons:
If that does not work, please connect the iPad to the computer, then open the iTunes on the computer and see if you can restore / fix it.
If that still does not work, please try the following:
- If needed, please watch video instructions at the website below; it can be easier:
http://www.youtube.com/watch?v=x6FSHAp6fvkPlease reply at the box below to continue troubleshooting. Thank you.