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Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 11803
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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Got new iPad Air. Says can't verify outlook account. Help?

Customer Question

Got new iPad Air. Says can't verify outlook account. Help?
Submitted: 1 year ago.
Category: Mac
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

Could you let me the what's the email address for the account you are trying to use on the iPad, please?

Do reply back using the box below. Thank you.

Customer: replied 1 year ago.
Expert:  Bryan replied 1 year ago.

Please accept my apologies for the brief delay; please open up on your browser now - are you able to sign in to your Hotmail account from there?

Keep me posted.

Expert:  Bryan replied 1 year ago.

If you are not able to sign in there as well, please open up the following link next:

Select "I forgot my password", and click Next. Follow the on-screen directions to reset the password ***** your Hotmail account first, and then try using the newly created password ***** the iPad itself.

Please update me on the results accordingly. Thank you.

Expert:  Bryan replied 1 year ago.

If you need more help, please use the Reply box to continue our conversation.

Otherwise, I'd appreciate it if you could kindly take a moment to RATE my service by clicking on (and submit) a star rating at the top of this page. Thank you!

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