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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
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Ihave an eGo desktop hard drive. I last used it on October

Customer Question

Ihave an eGo desktop hard drive. I last used it on October 3rd; I tried to use it yesterday on two MAC's and each time when I tried to load it, it was not recognized by the computer. So I cannot configure it.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

As the first step, can you try using a different cable to rule this out as the cause of the issue as a faulty cable can cause the hard drive to stop being detected.

Please let me know the results.

Customer: replied 1 year ago.
I do not
Expert:  Richard replied 1 year ago.

Hi there,

I only see a response of "I do not"

Can you provide a little more information please?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



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