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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37716
Experience:  IT Engineer for over 15 years
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I entered a password location and now can't remember it.

Customer Question

I entered a password ***** iPad location and now can't remember it.
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.

Hi there and welcome

you mean the password ***** unlock the screen on the iPad correct?

Please let me know

Customer: replied 2 years ago.
Expert:  Richard replied 2 years ago.


You will have to reset the iPad, there is no other way to remove this.

To do the reset

Connect the iPad to the computer and open itunes

Hold the power and home button down until you see

"iTunes has detected an iPad in recovery mode..."

Click Restore iPAd, let this complete and it should now work

Let me know the results please

Thank you

Customer: replied 1 year ago.
It didn't work. Thanks but never again. Not at this price.
Expert:  Richard replied 1 year ago.

Its the process to rest the device and remove the lock.

What issue did you encounter when doing my instructions ?