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I am Vinod. I will try my best to help you resolve this issue.
Sorry to hear about your ipad :(
I can see a lot of people having the same issue. I am afraid you need to restore the device to get it back to working state again.
You can turn off find my ipad through your computer. Are you in front of a computer right now?
Let's go to the following website
Once in, click on Find my iphone app.
Click All Devices, then select the device.
Click Erase [device], then enter your Apple ID password ***** your family member’s Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.
If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.
When the device is erased, click Remove from Account. Let me know if you find any difficulty.
sure take your time. Let me know if you come across any difficulty
Do you have itunes installed in your computer?
Now connect your ipad to the computer.
Now, on the ipad, press and hold the power button and the home button together for 30-40 sec. Let me know if your computer gives any message asking you to restore the ipad.
no worries. take your time
go for restore please.
I understand, take your time
ok let's try again.
I understand :(
Let's try it again.
on the ipad, press and hold the power button and the home button together for 30-40 sec (don't let them go even when you get an apple logo).
Your computer should now give a message that the ipad needs to be restored. Restore it now.
can I remote into your computer and try to fix this?
That is something related to the computer or the network connection.
Do you have any apple store nearby?
Can you give me the exact error message please regarding the network?
It is some settings within the computer (or the speed of the Internet) is causing the problem. If you could give me the exact error message, I can run a search.
I understand your frustration :(
Yes, if you take it into any apple store nearby, they will restore it for you and load the new OS.
I would also suggest you to try connecting the ipad to different USB ports and trying a restore again. Also, turn off any antivirus and then try to restore..
yes. You can disable it for a few minutes and then try to restore the ipad. (sometimes you need an exception in the antivirus for itunes to download the updates and that can cause the issue). Also, try connecting the ipad to different USB ports (as one USB port may not have enough power to connect to the ipad).
okay. May be you do not have the permissions if it was put on by your company or the government department. Also I am not an expert in computers and antiviruses, so I am not sure either.
Try connecting the ipad to different USB ports and then try a restore.
are you still getting the same error message?
I was just going through the apple support website and I found that error 39 can also occur if your itunes is out of date.
Can you try downloading and installing the latest version of itunes by going to the following website
Then try the restore again.
oh okay. so that should not be any problem.
Let's open the Internet explorer application. Then click on the gear icon at the top right and select "internet options". It will bring up a new window. There, select the "connections" tab and choose "lan settings" button.
There, select the option "automatically detect settings" and choose ok.
Now try to restore the ipad.
okay let me know.
I understand. I am working with three people simultaneously now and all are having the same issue.
For one, I remote into her machine and fixed it.
For you, there are some settings in the computer that may need a change so that the itunes store download won't be interrupted. I will try checking the apple websites to see if there are other solutions available and will let you know if I find any.
How did you download itunes? Is it by going to their website? Or did you download it from some other file?
but did you download it from the itunes website? and could you please tell me what version of itunes are you using?
You are using a windows computer (PC), arent you?
Let me know of the itunes version please (to check if it is 12.3 or 12.2).
To find the version, open itunes. Then press the "alt" and the "h" key at the same time. That will bring up the menu bar. Then select "about itunes". It will list the version.
Here is the news about your issue (listed in the apple website).
I believe the time and date set in your computer (at the bottom right) is correct, isn't it?
now try a restore.
The other troubleshooting we can try is to flush the dns cache. I have given instructions in my previous message. Here is it again in case you missed it.
is this is a windows 8?
Your itunes is up to date, so will be your apple software and apple applications.
I believe there are some settings issue in the computer that is causing the problem. Do you have a different computer to try with?
Just type "command prompt" in the search box and it will bring up a black window.
There, type ipconfig /flushdns and press Return on the keyboard.
You can connect your ipad to any computer (and you can have 5 computers with the same apple ID) and try the restore. It is not compulsory that you have to connect it to a computer that it is already synced to. If you synch it with a new computer, your ipad will have to be set up as new (or restore from icloud backup) and that is the only difference.
A different computer may not be having the same settings as this one and most likely could resolve your issue.
okay. Let's hope for the best.
you can deauthorize your new computer and authorize the current computer. (deauthorizing and authorizing is not required for restoring the ipad as that is only for signing in with your apple ID. If you are uploading to icloud, this won't be any issue at all).
Or if you want to deauthorize any or all of your computers, just use this document.
I understand it is taking a long time. This can happen if you have a very slow connection. I am afraid how long it would take for a restore as that is a very huge file. Your itunes is only about 150 MB, but the restore file can be more than 1 GB (which is 10 times the itunes file).
It is extremely slow I am afraid. It will take more than 3 days if you try a restore (and if there is traffic in the network, the restore stops with error and we will have to start again). Probably the network speed is the reason you are not able to download the restore file.
Try a restore anyway and see how much time it needs to complete.
Sorry to hear that :(
Did it go through the whole process of restoring? Did it ask you whether to restore from a backup or set up as new?
Even after restoring the iPad, if you still get the same problem, you may need someone to look into it physically. I can remote into your computer and try the fix once more, but that may not work as expected as your internet is really slow.
I think that would be a better choice as the apple shops would be having a faster internet connection. This is also a bug with Apple. I can see many people with the same problem after the update and restoring is the only solution.
Thank you, ***** ***** you have a great day!
Thank you for the update. I think iOS 9.1 should be a fix for the current issue that has affected many users - the inability to unlock the device after update.
The update 9.0.1 has already been released here in New Zealand.
I have attached a screenshot on what issues this update will address.