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Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11831
Experience:  25+ Years Experience in Computers and Electronics.
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My TWC roadrunner email page suddenly stopped loading on my

Customer Question

My TWC roadrunner email page suddenly stopped loading on my workstation at work. I can access it on my iphone without wifi or at home fine. All other sites open fine. TWC wants to say it's a Wifi issue at my work, and I tend to agree, but we are stumped at our end. I use an iMac on Yosemite 10.10.4. It is a small company and nothing was done to change anything with the network before this occurred.
Submitted: 2 years ago.
Category: Mac
Customer: replied 2 years ago.
I have tried other browsers and other computers in the office, as well as alternate URLs for TWC web mail
Customer: replied 2 years ago.
When I attempt to open the site, the blue progress bar starts but freezes after a couple seconds. I eventually get a Safari
non-connection message
Expert:  Michael Hannigan replied 2 years ago.

Hello. My name is Michael. I can help you with your question.

The things we know are:

It works on your iphone

It works at home

You can get to other sites from work

You cannot get to the TWC site from any computer at work

Is all of this correct?

If so, it would have to be something with the network at work - more likely a firewall/router issue than anything else.

Can you provide a specific URL that you are having trouble with?

Mike

Customer: replied 2 years ago.
Roadrunner.com
Webmail.nyc.rr.com
Mail.twc.comm
These all go the same site
Expert:  Michael Hannigan replied 2 years ago.

Ok. Does the company also have a TWC internet connection?'

Please try the following in your browser to determine if it is having a problem resolving the name, or just connecting

http://107.14.73.68

Customer: replied 2 years ago.
I am not in the office, but will be back Monday and will try the IP address option. Thanks!
Expert:  Michael Hannigan replied 2 years ago.

Ok. Let me know how you make out.