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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37723
Experience:  IT Engineer for over 15 years
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I have an iPad 3 and my apps seem to crash reason. I have

Customer Question

Hello, I have an iPad 3 and my apps seem to crash for no reason. I have reset settings twice now but the problem comes back. It's very frustrating! Can you help please?
Thanks
Fiona
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.

Hi there and welcome Fiona

Is it any specific apps? And what is the message you get when it crashes?

Thank you

Customer: replied 2 years ago.
Running on iOS 8.4.1.
There is no message, the app turns off back to the home screen. It happens when I open my Mail (iCloud) and when I'm using Facebook, the app can suddenly close. Also when I tried to open the OOKLA speed test, the app won't open properly, and after a second it will close. I think the only thing that doesn't close is the Safari app.
My storage is almost full,does that have anything to do with this?
Expert:  Richard replied 2 years ago.

ok, having almost no free space is going to create issues.

How much free space do you have?

Customer: replied 2 years ago.
I have purchased iCloud storage, so out of 50gb I have 46.1gb.
At the top of settings, it's showing 13.2gb used, 0 bytes available. I'm not sure what to do. I don't want to delete photos as they are for my husbands portfolio for work. I have a 2tb portable storage I bought last week so I was hoping to transfer over to that, but I'm not sure how!
Expert:  Richard replied 2 years ago.

ok, best to back up via iTunes

Do you have iTunes installed?

Expert:  Richard replied 2 years ago.

On your computer?