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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10932
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Tried to do an update today on my ipad now the screen goes

Customer Question

tried to do an update today on my ipad now the screen goes to white with a black apple, a line underneath it but does not go clear across. Apple goes away and gray screen with slide to upgrade comes on do the slide enter my pass code and black apple comes back. What is wrong
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The firmware of your iPad is corrupted during the update. It has been reported that some devices are getting corrupted after or while doing the update.

Please do the reset. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot. Then try to update.

If that didn't work, then you have to restore or update the iPad using your computer.

First download and install latest iTunes on your computer from here :

Then connect the iPad to your computer with the USB Cable.

Open iTunes application on your computer.

iTunes will recognize your iPad . Select your iPad in the top left (select iPad icon)

Then in Summary section, click Update button and let it update.

If your computer is not recognizing the iPad in iTunes, then you have to restore the software of your iPad . Restoring will erase everything from it unfortunately.

Make sure latest iTunes is installed. You can download and install it from the above link.

Connect the iPad to your computer and open iTunes.

On your iPad press and hold the Home button and the Power button at the same time until your iTunes shows a message telling you that it has detected an iPad in recovery mode.

Click Restore. It will take a while to restore it.

Let it restore. After restoring, you can restore the backup of iPad from iCloud which will restore your data. Please let me know if that didn't work, so we can continue troubleshooting

Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.

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