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My i mac keeps freezing up not connecting to web sites I

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My i mac keeps freezing...
My i mac keeps freezing up not connecting to web sites I have to restart
Submitted: 2 years ago.Category: Mac
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Answered in 5 minutes by:
9/16/2015
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,998
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • The exact system Version (listed right under Mac OS X)
  • Processor
  • Memory
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
lets just type...I don't want the additional charge
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok then I just need that info...

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Customer reply replied 2 years ago
yosemite processor is 2.5
4gb
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

10.10.5? If so please do this to start:

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then Highlight your hard drive and on the right select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.

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Customer reply replied 2 years ago
I've done all that
Customer reply replied 2 years ago
it did not solve the issue
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

OK that is just a precaution and must be checked first, so Verify Disk was OK and you Repaired Permissions? Ok is that 10.10.5? Also MacKeeper is useless at best and harmful at worst I suggest you remove that to start:

http://macpaw.com/landings/land245?campaign=search%5Ftext%5Fcmm3%5Funinstall%5Fmackeeper&utm_source=&utm_medium=&utm_term=&utm_content=&utm_campaign=&gclid=Cj0KEQjwg9%2DvBRCK7L7wmO2u0JcBEiQA%5FtzoaI2U%5FQIaNh4ovUer5esceaWiePYpe%2D5Y1xnIwa2YXIsaAsNk8P8HAQ&siteID=&CJPID=&mpaid=

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Customer reply replied 2 years ago
it is 10.10.5 I'll try to remove it...
Customer reply replied 2 years ago
I removed it...I also have malware bytes...is that no good as well?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

No that is fine. Then I need some information is it freezing when in a certain app or just randomly.

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Customer reply replied 2 years ago
it has been freezing from the start up, I reboot, then it's ok for a while but as I try to go to other sites it freezes, the "connecting" just keeps going and never connects.
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok is this just Safari do you have Chrome or Firefox?

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Customer reply replied 2 years ago
Safari and firefox...don't use chrome
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok are they both doing that?

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok then let's start by going to Macintosh HD / Library / drag the folder Internet Plugins to the desktop then restart and let me know if they problem persists

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Customer reply replied 2 years ago
how do I do that?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Macintosh HD is your hard drive on the Desktop if you don't see it: Select the first icon in the Dock, the face (Finder), then go to the top left of your screen to Finder / Preferences / General and check all boxes under Show these items on the Desktop.

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Customer reply replied 2 years ago
I have library on my desk top now what?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Not Library put that back...!! inside Library just drag the folder Internet Plugins to the Desktop

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

I can connect without the fee as a courtesy... OK go to the link below and click on Join your Session then allow the app to run and look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=4af53d64-bd12-4686-a128-7f11bfb9c7a3

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Customer reply replied 2 years ago
greatl I've put the library back
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

just drag the folder Internet Plugins to the Desktop, then restart and let me know if the problem persists

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Customer reply replied 2 years ago
o.k I've put Plugin on the desktop
Customer reply replied 2 years ago
Things seem o.k...should I leave the internet plugins on my desk top ? or remove them?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago

Ok did you follow the rest of the instructions? Is it still crashing?

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Mac Support Specialist: Mike, Mac Medic replied 2 years ago

You will need some of them but it will be hard to identify the culprit. The easiest way would be to just boot to Recovery HD and Reinstall Mac OS X. That will put back the default ones, then you can trash it

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,998
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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