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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37650
Experience:  IT Engineer for over 15 years
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I am unable to update software iOS 8.4.1 Apple Inc. 302 MB

Customer Question

I am unable to update software iOS 8.4.1 Apple Inc. 302 MB that release improvements and fixes to Apple Music. My id and passcode are not recognized and said attempt failed without any failure code. I did verify Id and passcode are both good. My iPad capacity is 13.0 GB my model is mc769ll/a. Please help! Carol
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.

Hi there Carol and welcome

First, have you backed up the phone onto your computer via iTunes?