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Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37865
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I keep getting an error every time I go online that says my

Customer Question

I keep getting an error every time I go online that says my iPad might have a virus. it won't let me do anything. How can I get rid of it?
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.


I'm sorry about the issue. Please turn it all the way off (press and hold Power On/Off button, then slide to power off), then turn it back on, then do not open anything yet. But open the Settings app icon. Then scroll down on the left as needed, then tap on the option Safari. Then tap on the option Clear History and Website Data (or Clear Cookies and Data), then click on Clear. Then open Internet and check.

Please reply at the box below to continue troubleshooting. Thank you.