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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1445
Experience:  BSc H.Dip Apple Certified Professional
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I'm trying to backup patient files from a data program

Customer Question

I'm trying to backup patient files from a data program called Shrinkrapt. I contacted the help line at Shrinkrapt but their suggestions haven't resulted in getting the information into the portable hard drive. Please advise.
Jo***** *****
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.

Hi my name is ***** ***** I will do whatever I possibly can to help you with your question.

Shrinkrapt is a niche application, and therefore I don't find a lot of technical discussion or documentation available online.

Their own website includes a page of help documents, but none of the links work.

Can you give me any info on the steps they asked you to try, or what is actually happening when you try?

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