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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37891
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Have an apple ipod 5th gen. I was looking in settings and

Customer Question

Hello have an apple ipod 5th gen. I was looking for something in settings and somehow end up with a notice on the screen about voiceoverchanges. It says cancel or ok press home button. But that clears nothing and I cant get rid of this prompt to unlock it or get back to settings. Help!!
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.


I'm sorry about the issue. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Please reply at the box below, so I can troubleshoot further. Thank you.

Customer: replied 2 years ago.
ok thanks the prompt is gone. thanks. its seems to be in audio control. it is speaking but not responding to voice or manual commands.
Expert:  Viet - Mac Tech replied 2 years ago.

You're welcome. Great. Did you see the small Apple logo appears when trying my steps?

What is showing on the iPod's screen right now?

Please reply at the box below on this web page only. Thank you.

Expert:  Viet - Mac Tech replied 2 years ago.

Please see more information at the website below:

, and/or at

When you are available, please reply back at the box below to continue. Thank you,