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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1495
Experience:  BSc H.Dip Apple Certified Professional
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I am trying to log in to My Chart records, and have done so

Customer Question

I am trying to log in to My Chart for medical records, and have done so for many years. Now I continue to get a message that Safari cannot get a secure connection. Help!
Submitted: 2 years ago.
Category: Mac
Expert:  David replied 2 years ago.

Hi my name is ***** ***** I will do whatever I possibly can to answer your question.

This is usually a problem with your keychain, and resetting it will fix it. It will remove saved passwords, but you can enter passwords when they come up and they will be saved in your keychain again.

  1. Open Keychain Access, which is in the Utilities folder within the Applications folder.
  2. From the Keychain Access menu, choose Preferences.
  3. Click General, then click Reset My Default Keychain.
  4. Authenticate with your account login password.
  5. Quit Keychain Access.
  6. Restart your computer.
Expert:  David replied 2 years ago.

How did these steps go? Has anything changed?