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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 5276
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My Microsoft Office, 2013 version Outlook program seems to

Customer Question

Hi. My Microsoft Office, 2013 version Outlook program seems to be funtioning with its
calendar, and all my contact info is present, but suddenly the contact info will not open when I double click a name. Can you advise me? Thanks, Harry.
Submitted: 2 years ago.
Category: Mac
Expert:  Kamil Anwar replied 2 years ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to check/troubleshoot the issue directly? Thanks

Customer: replied 2 years ago.
Hello, please can we do this by typing? Harry.
Customer: replied 2 years ago.
I do not have a mac, I have a pc, the site directed me to you.
Customer: replied 2 years ago.
What can you tell me about the contact information, not opening up?
Customer: replied 2 years ago.
Hello. Is anybody there?
Expert:  Kamil Anwar replied 2 years ago.

I am a MAC and a Windows Tech - so it's fine. I will have to troubleshoot the issue to test it (right now) it seems to be an add-on conflict, if we troubleshoot it by typing; it can take a lot of time.

Expert:  Kamil Anwar replied 2 years ago.

Can you close Outlook and start it in safe mode and then try opening contacts?

Customer: replied 2 years ago.
Tell me how to do that?
Expert:  Kamil Anwar replied 2 years ago.

YES - i am here (please see response above). It takes a while to type.

Expert:  Kamil Anwar replied 2 years ago.
  • Start Outlook in safe mode. To do this: For Windows XP, click Start, and then click Run. For Windows Vista or Windows 7, click Start. ...
  • Type Outlook /safe in the Run dialog box.
Customer: replied 2 years ago.
How do I go to safe mode?
Expert:  Kamil Anwar replied 2 years ago.
  • Start Outlook in safe mode. To do this: For Windows XP, click Start, and then click Run. For Windows Vista or Windows 7, click Start. ...
  • Type Outlook /safe in the Run dialog box.
Expert:  Kamil Anwar replied 2 years ago.

And click OK

Expert:  Kamil Anwar replied 2 years ago.

What type of account is it? Imap or pop? And are the contacts in sync online somewhere?

Customer: replied 2 years ago.
I do not know the answer to your questions, nor can I find the run dialog box?
Expert:  Kamil Anwar replied 2 years ago.

May i connect with you remotely? That will be easier and quick?

Customer: replied 2 years ago.
How do I do that?
Expert:  Kamil Anwar replied 2 years ago.

I sent you request for remote service. Please accept it then follow steps here to connect with me. Thanks

Customer: replied 2 years ago.
I cannot do that. Sensitive info. Can you just refund my money?
Expert:  Kamil Anwar replied 2 years ago.

I can open the question to another expert if you like who may be able to assist via text (or i can request refund) - let me know.

Customer: replied 2 years ago.
Can you point me in the right direction, when I get assistance from someone who knows more about the computer than I do.
What should he look at?
Expert:  Kamil Anwar replied 2 years ago.

He needs to troubleshoot Outlook (check addons, incompatibility, event logs to diagnose the issue and then fix it whatever issue he finds)

Customer: replied 2 years ago.
Thank you. Let us request the refund. Harry.
Expert:  Kamil Anwar replied 2 years ago.

Welcome

Customer: replied 2 years ago.
How do I know if I have my refund?
Expert:  Kamil Anwar replied 2 years ago.

I have requested it from here. You can email billing or call them for immediate answer regarding billing (*****@******.*** or +1(###) ###-#### ***** i am a tech only; i cannot advise any further on billing.

Customer: replied 2 years ago.
Thank you. Signing off.
Expert:  Kamil Anwar replied 2 years ago.

Welcome