How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 19474
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Mac Question Here...
Josh is online now
A new question is answered every 9 seconds

I get a page when trying to load up facebook

Customer Question

i get a white page when trying to load up facebook
Submitted: 1 year ago.
Category: Mac
Expert:  David replied 1 year ago.

Hi, my name is ***** ***** I will do everything I possibly can to help you with your question.

Expert:  David replied 1 year ago.

Please click the Apple menu in the top left corner, and About This Mac.

What does it say your version (10.x.x) of Mac OS X is?

Customer: replied 1 year ago.
sorry i dont have a mac computer
Customer: replied 1 year ago.
i didn't know this was for mac
Expert:  David replied 1 year ago.

That's OK.

I will remove my lock to this question and opt-out.

You can submit it to the correct category after that.

Customer: replied 1 year ago.
i cant read your message
Expert:  Josh replied 1 year ago.

Hi!

Which browser are you using to access Facebook? Internet Explorer, Firefox, or Chrome?

Customer: replied 1 year ago.
chorme
Expert:  Josh replied 1 year ago.

In Chrome,

Click on the 3 lines in the upper right hand corner

Click on More Tools then Clear Browsing History

In the popup box, check the following boxes:

Cookies and other site plug-ins

Cached images and files

Make sure the top dropdown box says "Obliterate: BEGINNING OF TIME"

Click on Clear Browsing Data

Close all Chrome windows

Reopen and try Facebook again

Customer: replied 1 year ago.
i've done that still same results
Expert:  Josh replied 1 year ago.

Does Facebook work in other browsers?

Customer: replied 1 year ago.
no all browers get the same blank page
Expert:  Josh replied 1 year ago.

Is that the only page that is having an issue?

Customer: replied 1 year ago.
facebook is the only one having problems
Expert:  Josh replied 1 year ago.

Very strange that it will not load on any browser.

Let's double check to make sure that you are using the correct link..

Click here: https://www.facebook.com/?_rdr=p

Does it load?

Customer: replied 1 year ago.
nope same white blank page
Customer: replied 1 year ago.
can you access this computer and fix the problem
Customer: replied 1 year ago.
if not just credit the $18 back to my account
Expert:  Josh replied 1 year ago.

I can connect to your computer as an additional service. I will send you the offer now..