How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8997
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Ipad won't turn on....screen has a picture of what looks

Customer Question

Ipad won't turn on....screen has a picture of what looks like a charger cord & an Itunes logo with an arrow beneath it....what in the world is wrong with my Ipad?
Submitted: 2 years ago.
Category: Mac
Expert:  Mike replied 2 years ago.

That means you need to restore it with iTunes on your computer. Plug it in to your computer and open iTunes you should be prompted to Restore it

Customer: replied 2 years ago.
Don't have a computer....only have Ipad! DRAT! HAVE to have comuter to fix it??? Son has long does it take to accomplish! I am not computer all!! am OLD AND BLONDE!!
Expert:  Mike replied 2 years ago.

Just plug it in and open iTunes. It should ask you to Restore. If you had an iCloud backup we may be able to recover that later. Can your son help you?