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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36777
Experience:  IT Engineer for over 15 years
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My I-pad 4 gem was fine when I feel asleep.When I picked it

Customer Question

My I-pad 4 gem was fine when I feel asleep.When I picked it up I cpold not tun it on.Complety dead.I treat.I tried sgestins to tun off then th hold down the sleep and on off button twice.Can you tell me if its battery,or just gone.Its About 2 years old
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you connect it to your computer please and then open iTunes.

then hold the Home button for 10 seconds and release (just the home button)

Does it then come on?

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