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OK start by doing this, if you can't restart just hold the power button for about 10 seconds to shut down:
Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then select Verify Disk on the right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.
OK then go to Recovery HD again but choose Terminal then type
Then hit Return
choose your account and make a new password
OK if you got to Internet Recovery it is worse that I thought just do that if Verify Disk was ok
OK let me know
Did you change the password ***** the Terminal after or before you did Internet Recovery? Do you have a backup?
Ok I would have waited to see firstt but try it again
Hello there! If changing the password ***** not work then the issue is related to your OSX. You can reinstall the osx by following the steps below. This will not delete your personal files. If you have any questions I can call you but you will have to decline the current extra services sent to you.
1. turn off mac2. Locate/push CMD (command key) and R keys3. Turn on mac while still holding the keys from step 24. Select reinstall OSX.
Follow what was posted before
Then you can attempt to change the password ***** but your OSX has an issue for sure.
Another expert is telling you the same thing please try the reset and if that does not work you will need to erase the hard drive and reinstall then restore from your backup. Please rate only the expert who helps you.
Boot to Recovery HD open the Disk Utility choose Macintosh HD and the Erase tab and Erase. Then quit Disk Utility and Reinstall Mac OS X. You can at least work until you can get to your backup then use the Migration Assistant to recovery your account.
Also reinstalling the OSX is not the same as changing the password ***** using disk utility.If you erase then all your info will be gone and the last few weeks will not be in your backup.
I understand follow the steps i posted as i stated before this will not delete your data. Following the other experts advice will delete your data.
Try running the Disk Utility again and then try reinstall if that does not work, keep trying to reset the password ***** I think your only option it to erase, sorry.
No worries our questions are public and will note that this helped. Thank you for using just answer! :)
Yes since it went to Internet Recovery I didn't think to try that you stll have problems if you could not reinstall so get a good back when you can thanks.