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Hello. Thank you for the question. Can you tell me what happens when you try and send a text?
Thanks for the reply. It sounds like iMessage has been disabled. Please do the following to turn iMessage back on:
1) Tap Settings -> Messages
2) At the top of the screen you'll see "iMessage". Please make sure this is enabled.
If it is already enabled or your problem is still not resolved, please let me know and I will see what else we might check to get this working. Thanks again,
I've had this issue before when attempting to activate over WiFi. Can you try turning off your WiFi network under Settings and try to activate again?
When you go to Settings -> Messages, there's a list under "Send & Receive" that allows you to select/de-select your phone # ***** emails to use for iMessage. You can de-select your email if you do not want to use your email for iMessage. Also make sure that your phone number is ***** under "Start new conversations from" (on the same "Send & Receive" screen) so that messages are sent by default from your phone number. Let me know if you have any issues setting that. Thanks,
It sounds like iMessage is still turned off then. Once turned on you should see all of those options. Can you restart your phone and try turning iMessage on again?
Are you able to get to the screen under Settings -> Messages -> Send & Receive? If so, you should touch the Apple ID at the top of the page and tap Sign Out, then go to the same screen to sign in. Once you're signed back in, try selecting your phone number to enable it for iMessage again.
Are you able to use your phone number on your iPhone now though? Once that is solved I'll be more confident that other settings can work without issues. If you're looking to delete an email from iMessage, you can go to Settings -> Messages -> Send & Receive -> touch the (i) icon next to the email and tap "Remove This Email".
Ok good. So what happens when you try to remove one of the email addresses using the instructions I provided earlier? There's no harm in having the email there as long as the default is set to your phone number. If just means that others can send iMessages to the email you have listed, but sending will be done using your phone number.
Hello there! If there is a issue with your network settings ( which seems to be whats going on here) then we will have to do a special kind of restore that starts you over ( but wont delete your info as that is saved on icloud).
Make sure the iPhone's screen is blank and no logos are present
Restore with itunes. **********IMPORTANT STEP********* After you finish restoring itunes will ask you if you want to restore information from a back up or setup as a new phone. Click setup as new. Then once your iphone has finished it setup process log into icloud ( from the settings app) and let it restore all your info. That should clear your error.