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Josh, Mac Support
Category: Mac
Satisfied Customers: 20199
Experience:  5 years as Network Admin, 10+ years of IT support
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My iPhone 5s just randomly stopped working. The screen is

Customer Question

My iPhone 5s just randomly stopped working. The screen is black, and it wont turn on when I push both the home button or the sleep button. It doesn't show that it died, which it shouldn't, seeing that it was at 85%, but it isn't turning back on when I plug it in. I didn't drop it, and it didn't get wet.
Submitted: 2 years ago.
Category: Mac
Expert:  Josh replied 2 years ago.


Please try holding the Home and Power button together until you see the Apple icon.

Buttons are shown here: