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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2866
Experience:  worked as a Tech support Associate for Apple products
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I purcahased an appple Mini from a store in Salt Lake City

Customer Question

I purcahased an appple Mini from a store in Salt Lake City and caan no set it up.
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.


I am Vinod. I will try my best to help you resolve this issue.

Did you mean the ipad is disabled and it is asking you to connect to itunes?

Thank You


Expert:  Vinod Menon replied 1 year ago.

If your ipad is disabled, unfortunately, the only way to get out of it is to restore the ipad and start over.

Do you have itunes installed in the computer? If not, let's first download and install itunes from

After downloading and installing itunes, open itunes in the computer and connect the ipad to the computer.

Now, on the ipad, press and hold the power button and the home button together until you see an apple logo. The very moment you see the apple, let go off the power button but keep on holding the home button for another 10-15 sec. Your computer should now give a message that it has detected an ipad in recovery mode and needs to be restored.

Restore the ipad now. Let me know if you find any difficulty.

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