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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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We are locked out of our ipod; we need to know what to do

Customer Question

we are locked out of our ipod; we need to know what to do
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.
Hello! My name is***** will work diligently to provide accurate advice and information.
To clarify, is it the passcode you are having trouble with?
Expert:  Johnny Mack replied 1 year ago.

Hello there! If you have an ipod touch follow the steps below.

  1. Plug your ipod into your computer with a USB cable.
  2. Turn off the iPod.
  3. Hold the Power button for 3 seconds.
  4. Hold the Home and Power buttons for 10 seconds.
  5. Release the Power button but keep holding the Home button.
  6. After about 15 seconds you will be alerted by iTunes saying that it has detected a iPod in Recovery Mode.

Make sure the device screen is blank and no logos are present

Select to restore iPod with itunes.