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Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11819
Experience:  25+ Years Experience in Computers and Electronics.
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I'm having issues with my Emagic XS key not found. I have

Customer Question

Hello, I'm having issues with my Emagic XS key not found. I have the authorized key and software Logic Platuim 5. I know apple does not support the windows version anymore. My computer crash one day, I reload the software and have not work since. Can you help me on this? Thanks.
Submitted: 2 years ago.
Category: Mac
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. Do you still have the key? It is a stick you need to plug into the usb port even when reinstalling. Without it the software will not work properly. They are normally blue.
Customer: replied 2 years ago.
I have the key, (Blue Emagic) usb with my xskey number and manuals.
Expert:  Freddy M. replied 2 years ago.
Please connect that and then try running the software.
Customer: replied 2 years ago.
Click on the Platinum 5 icon: message reads - " No Logic XS Key Found".
when I update the Driver- the message reads - The file EMGICUSB.sys on (unknown) is needed
Type the path where the File is located. And then click ok.
But nothing happens.
Expert:  Freddy M. replied 2 years ago.
I apologize but I need to opt out and open this to all experts.
Expert:  Michael Hannigan replied 2 years ago.

Hello. My name is***** can help you with your question.

Please try removing the dongle, restarting the computer, and then putting the dongle in a different USB port. Based on the message you are receiving, it looks like it's not seeing the dongle at all. Where you're seeing unknown should be the devices name or drive letter. What you have tried with the Windows system 32 directory is smart, but this is one of the few cases in which the driver it's looking for is not there. You should be able to verify the key is good by using the XSKey application. Are you able to see anything on the USB dongle when you plug it in?