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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My remote will not work this morning. (It has worked in the

Customer Question

My remote will not work this morning. (It has worked in the past).
I have a Mac Book Pro. I run pararells on it. I tried my presentation in both Keynote and PowerPoint and changed the settings in my laser (near battery).
Battery is good. It turns off and on ok.
I feel like a setting is wrong on my computer is that possible?
Submitted: 2 years ago.
Category: Mac
Expert:  Mike replied 2 years ago.

Ye in Parallels you have to go to Configure / Options / Advanced and check Enable Apple Remote

Expert:  Mike replied 2 years ago.
On the Mac go to System Preferences / Security / Privacy / Advanced make sure Disable remote is not checked
Customer: replied 2 years ago.
it's not an apple remote. It's a Targus Laser. There is a command on it to adjust for either a Mac or PC.My ADVANCE option on MAC system preferences is grayed out.
Expert:  Mike replied 2 years ago.

It is still using the Apple system...You have to clikck on the lock and put in your password

Expert:  Mike replied 2 years ago.

You set the Mac or PC inside the battery case take the cover off the battery

Customer: replied 2 years ago.
don't see remote as option?
Expert:  Mike replied 2 years ago.

You have to click on Advanced

Customer: replied 2 years ago.
not there.
Expert:  Mike replied 2 years ago.

Yes it should be right there as the third item what is the serial number of the Mac? Have you uesd the remote function before?

Customer: replied 2 years ago.
I use the remote all the time. It has never done this before.Where do I find the serial number?
Expert:  Mike replied 2 years ago.

Apple logo to About this Mac. Try this:

Pairing your remote with your Mac:

  1. Log in on your Mac as an Admin user.
  2. Get very close to your Mac (about 3 or 4 inches away).
  3. Point the remote at the infrared sensor on the front of your Mac.
  4. Press and hold the Menu and Next/Fast-forward buttons simultaneously on the remote for 5 seconds.
  5. Your Apple Remote is now paired with your computer. You should see a chain-link style lock appear in the center of your screen for a moment.
Customer: replied 2 years ago.
ok. Is that an option when I turn it off and log back in?? I have never done that I don't think.
Customer: replied 2 years ago.
also where exactly am I pointing the laser?
Expert:  Mike replied 2 years ago.

No you shouldn't have to not sure why it is missing. Just at the front. Also try this:

Open Terminal in Applications / Utilities copy and paste this line then hit Return:

rm ~/Library/Preferences/systempreferences.plist

then restart

Customer: replied 2 years ago.
Terminals in Applications?
Expert:  Mike replied 2 years ago.

Applications / Utilities there is a folder in Applications called Utilities

Customer: replied 2 years ago.
none of these say Applications (see photo)
Expert:  Mike replied 2 years ago.

Not System Preferences open your Applications folder those are not folders....

Expert:  Mike replied 2 years ago.

Or just type Terminal in the Spotlight search window

Customer: replied 2 years ago.
it says no such file. (see phot0)
Expert:  Mike replied 2 years ago.

Sorry try this one:

rm ~/Library/Preferences/