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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8997
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Have been having large problems with my Imail account.

Customer Question

Have been having large problems with my Imail account. Mainly my fault as I messed mu resetting my password. Have forgotten what password ***** originally had etc.
Submitted: 2 years ago.
Category: Mac
Expert:  Mike replied 2 years ago.

Do you mean your Apple email account? Can you sign in here and see your email?

Customer: replied 2 years ago.
No, I cannot sign into my Icloud account. It asked me to reset my password, and I messed up the old password, so what it has done is lock me out. It will not let me reset because of this. I also reset my security questions. I think the account has to be reset. As you can see I have a second email account which is not affected.
Expert:  Mike replied 2 years ago.

OK you will have to go here and click on Get Started:

Select More Products & Services, then Apple ID, then Other, then Lost or forgotten Apple ID password, then click on No Thanks and Schedule a phone call.

Sorted out?