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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Desktop not visible

Customer Question

desktop not visible
Submitted: 2 years ago.
Category: Mac
Expert:  J. Consults replied 2 years ago.

I'm sorry--this sounds frustrating.

Can you access the Terminal app (found within the /Applications/Utilities/ folder), or search for it by pressing Command-Spacebar? If so, try typing this in after opening Terminal and pressing enter:

open /System/Library/CoreServices/

If this works, let me know. If it doesn't, get back to me and we'll try something else. Please let me know, in this case, if you still have the OS X install DVD for your version--and a working DVD player?



Customer: replied 2 years ago.
I cannot access any applications on the desktop that do not open automatically with a start (WORD does open automatically and I can get to Firefox thru WORD). I'm sending this message via Firefox. I sent the original message via/ my laptop.
The screen is completely blank: no folders, no Dock, no nothing.Another symptom: no keyboard commands work - like Control-C for Copy, Control-V for Paste, etc. The Escape key does nothing.I do have the OSX system disk. I tried inserting in the disk drive of the Mini and doing a start-up but nothing happened and I ended up with the blank screen and WORD opened. It is all very weird.
Customer: replied 2 years ago.
One more thing: before the screen went blank, I deleted all my downloaded files and emptied the Trash in an effort to speed up operativs. I've done this before with no bad result.
Customer: replied 2 years ago.
I'll be away from my office for several days. I look forward to reading your response on Aug 6.