Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Mac Pro problem: When Safari opens a Lending Tree ad stays

Customer Question
Mac Pro problem: When...
Mac Pro problem: When Safari opens a Lending Tree ad stays on the page or keeps popping up full screen. Once we get to email it automatically deletes all unread messages. We also have some trouble getting our passwords to enter before they get deleted when Lending
Tree is on the screen. Also, text in articles advances at its own pace without our control. What does this sound like to you. this is recent as of two days ago.
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
7/25/2015
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3,073
Experience: 20+ years in the computer/Mac industry
Verified
Hi, Can you tell me the exact version of OS X you are currently running, please? Click the Apple logo in the menu bar at the top left of the screen Select "About This Mac" In the window that opens, look for the "Version" information. Please let me know what it says. Thanks,John
Ask Your Own Mac Question
Customer reply replied 2 years ago
10.6.8
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
Thanks, ***** ***** Click "Safari" in the menubar Choose "Reset Safari" On the dialog window that opens, all options should be checked except the following (if they exist)- Remove saved names and passwords- Remove other AutoFill form text Click "Reset" When it's done, restart Safari, and see if the issue is resolved. John
Ask Your Own Mac Question
Customer reply replied 2 years ago
No, it still won't let me put in my password. Blue shows up in the username box and bumps out my name. The cursor keeps moving around in the password *****
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
What is the website you are trying to log into? John
Ask Your Own Mac Question
Customer reply replied 2 years ago
Just trying to log into our AOL account. We're probably the last people on earth who have AOL but until now we haven't had any problems.
Customer reply replied 2 years ago
Well, do you have any more advice based on what I've told you?
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
Are you trying to sign in via AOL software or via Safari and their website? John
Ask Your Own Mac Question
Customer reply replied 2 years ago
Via safari
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
Ok, please try the following link and see if you can sign in. https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=sns.mail.aol.com John
Ask Your Own Mac Question
Customer reply replied 2 years ago
Ok, let's talk. What number do I call to get you?
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
I'm sorry I do not offer telephone support currently.
Ask Your Own Mac Question
Customer reply replied 2 years ago
Well I am not able to type in a new address, it bumps me around and puts in other letters
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
Are you talking to me on the same Mac? John
Ask Your Own Mac Question
Customer reply replied 2 years ago
No, I'm on my I Pad sitting infront of the Mac Pro.
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
Ok, do you have the same problem typing things in when using other applications? John
Ask Your Own Mac Question
Customer reply replied 2 years ago
Does this sound like we have been compromised by a hacker?
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
do you have the same problem typing things in when using other applications? John
Ask Your Own Mac Question
Customer reply replied 2 years ago
Well, Skype lets me log in.
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
Restart your Mac As soon as you hear the Startup chime, press and hold the SHIFT key Continue to hold the Shift key until you see the Apple logo and progress indicator. Then, let go of the Shift key and let it boot to the Desktop (it may take longer than usual so please be patient). Now try using Safari to log in. John
Ask Your Own Mac Question
Customer reply replied 2 years ago
It said "safe boot" but again, I opened Safari and I tried signing into to my email and it won't let me put in my password ***** full screen advertising of "next issue" takes over.
Mac Support Specialist: John T. F., Mac Druid replied 2 years ago
Ok, it seems likely you do have adware installed on the Mac. However, it is past midnight here and I must opt-out so another expert may assist you. When one becomes available, they will contact you.
Please do not reply back until you hear from them as it may delay the transition.
Thanks and good luck!
John
Ask Your Own Mac Question
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16,896
Experience: Several years of supporting Mac systems.
Verified
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Ask Your Own Mac Question
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16,896
16,896 Satisfied Customers
Experience: Several years of supporting Mac systems.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

3,073 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I had to replace my iMac with a new(er} one and have had
I had to replace my iMac with a new(er} one and have had trouble activating it through the setup assistant. I wouldn't recognize a password *****'ve used and I've tried multiple ones since, I don't se… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
499 satisfied customers
A month ago I lost my Apple IPhone in my house and it is
A month ago I lost my Apple IPhone in my house and it is turned off.....my son who worked for sp … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have just bought a magic keyboard for my mac but can't
i have just bought a magic keyboard for my mac but can't seem to find the enter key ollie … read more
Jon
Jon
Bachelors Degree
382 satisfied customers
I have C cleaner 1.10.335 I am very pleased with it .I would
I have C cleaner 1.10.335 I am very pleased with it .I would like to purchase the up date but would it operate on my Mac OS version 10.6.8. … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
39 satisfied customers
Apple device is working well. How do I get verification code
Apple device is working well. How do I get verification code for phone number … read more
Jon
Jon
Bachelors Degree
382 satisfied customers
I have forgotten my password to Facebook and have paid you
I have forgotten my password ***** Facebook and have paid you by my charge card. I still can't get on. It said I have been blocked from trying too many times. I just want to reset my password ***** ge… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
I'm locked out of my apple Account. It's my sons iPad Mini
No, it's my sons iPad Mini and he wants to update a game. … read more
Mr.Med
Mr.Med
899 satisfied customers
I've reset my I phone and it keeps asking me for my appleID.
I've reset my I phone and it keeps asking me for my appleID. when I put it in it says it's wrong. It pops up with my daughter's apple ID which makes me think that it wants me to put in her password. s… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
I was on last night trying to get answere to my IPad problem
I was on last night trying to get answere to my IPad problem nobody got back to me and they cancel money also now my Ipad is dead… read more
Jon
Jon
Bachelors Degree
382 satisfied customers
Looking for where in my settings i can look at my apple
looking for where in my settings i can look at my apple password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Is there a way to keep messages on my iPhone but not have it
Is there a way to keep messages on my iPhone but not have it available on my computer? … read more
Jon
Jon
Bachelors Degree
382 satisfied customers
My iPhone 7 is totally freezing on me and I can't even shut
Hi My iPhone 7 is totally freezing on me and I can't even shut it to restart … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I put High Sierra on my computer like a fool now I cannot
I put High Sierra on my computer like a fool now I cannot open photoshop and Illustrator unless I update Java I am so confused … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
39 satisfied customers
I want to remove the extra level of protection in my
I want to remove the extra level of protection in my AAppleeID on my account. My email is my account name: [email protected],ca … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I cannot access my account and I cannot change my password
I cannot access my account and I cannot change my password ***** on e of the verification steps includes an IT person who is not available to respond to a verification email … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I have an Apple i phone 8 and the phone screen is foggy and
I have an Apple i phone 8 and the phone screen is foggy and unresponsive. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Would like to set up an ITunes account where I can pay when
Would like to set up an ITunes account where I can pay when I select songs … read more
Jon
Jon
Bachelors Degree
382 satisfied customers
I had an account with the sore and just one day I could and
I had an account with the sore and just one day I could and haven't able to get in to purchases or use my account in any way. What is the problem? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
499 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x