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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37526
Experience:  IT Engineer for over 15 years
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I can't sync my pictures/videos to Photos on my MacBook Pro.

Customer Question

I can't sync my pictures/videos to Photos on my MacBook Pro. It keeps freezing.
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Hi there and welcomeCan you tell me which keeps freezing please? The iPhone or the Macbook?Thank you
Customer: replied 2 years ago.
MacBook. The actual computer doesn't freeze. It's the Photos program.
Expert:  Richard replied 2 years ago.
Thank youCan you do the below instructions pleaseQuit out of Photos app if you have it open on the MacRe-launch Photos app and immediately hold down Command+Option keysWhen the Repair Library message appears in the app “You are about to repair the library “Library Name” – choose “Repair” to start the library repair processLet the entire process complete before interacting with Photos app, when finished the library will appear as usualThen try to sync and let me know if it freezes please.
Customer: replied 2 years ago.
Okay, I will do so now.
Customer: replied 2 years ago.
How long should it take to repair?
Customer: replied 2 years ago.
Still having problems!
Expert:  Richard replied 2 years ago.
It should not have taken that long to repair.
did the repair ever complete?