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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
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I did your latest upgrade and my iPad froze with the plug in

Customer Question

I did your latest upgrade and my iPad froze with the plug in to iTunes on screen. Plugged in computer and it did an update to iPad (reloading everything). Then it asked me for the original Apple ID password ***** I don't know what what that was. What can I do????????? Very frustrating. This happened to another iPad we have and was able to restore and used current password ***** will never upgrade that one again!!!!! And if we can get this one fixed will never upgrade it again!
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
Can you attempt please to reset the password ***** my link below
Once done, use this new password ***** the iPad and tell me please if it is then accepted.
Thank you
Customer: replied 2 years ago.
I changed it and tried to log in and it says incorrect password. It says sign I. With Apple id that was used to set up iPad and I don't know what that was
Expert:  Richard replied 2 years ago.
You will have to reset the ipad then
To do the reset
Connect the ipad to the computer and open itunes
Hold the power and home button down until you see
"iTunes has detected an iPad in recovery mode..."
Click Restore ipad, let this complete and it should now work
Let me know the results please
Thank you

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