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Josh, Mac Support
Category: Mac
Satisfied Customers: 19404
Experience:  5 years as Network Admin, 10+ years of IT support
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I downloaded the new Adobe Flash update but when I tried to

Customer Question

I downloaded the new Adobe Flash update but when I tried to complete the update I was asked for the password, which I have totally forgot. Is there any hope for me?
Submitted: 2 years ago.
Category: Mac
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
The password ***** ***** admin password
If you log into your computer with an account, try using that password.
Customer: replied 2 years ago.
I don't know the admin password........
Expert:  Josh replied 2 years ago.
Are you using a Mac or Windows based operating system such as XP, Vista, 7, or 8?
Customer: replied 2 years ago.
Expert:  Josh replied 2 years ago.
Gotcha -- You posted this question in the Mac category which is why I asked.
Can you go back to that screen that is asking for a password ***** let me know what the screen says exactly?

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