How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Johnny Mack Your Own Question
Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
Type Your Mac Question Here...
Johnny Mack is online now
A new question is answered every 9 seconds

I have a MacBook Pro, turned it on, heard chime, apple

Customer Question

Hi, I have a MacBook Pro, turned it on, heard chime, apple light on top cover is on, screen is!
Submitted: 2 years ago.
Category: Mac
Expert:  Johnny Mack replied 2 years ago.
Hello there! My name is***** and I will be assisting you today. If your mac chimes then there should still be a chance to get it back. Please follow the steps below.
If your mac came with a cd
Insert the Mac OSX disk that came with your macbook
turn off macbook
hold c key then turn on mac book there should be a gray screen.
if that doesnt work or your mac did not come with a cd then follow these steps
1. turn off mac
2. Locate CMD and R keys
3. Turn on mac holding the keys from step 2
4. use disk utility to repair hard drive. Then reset.
5. if issue still persists follow steps 1-3 then select reinstall OSX.