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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I have a MacBook Pro, turned it on, heard chime, apple

Customer Question

Hi, I have a MacBook Pro, turned it on, heard chime, apple light on top cover is on, screen is black....help!
Submitted: 2 years ago.
Category: Mac
Expert:  Johnny Mack replied 2 years ago.
Hello there! My name is***** and I will be assisting you today. If your mac chimes then there should still be a chance to get it back. Please follow the steps below.
If your mac came with a cd
Insert the Mac OSX disk that came with your macbook
turn off macbook
hold c key then turn on mac book there should be a gray screen.
if that doesnt work or your mac did not come with a cd then follow these steps
1. turn off mac
2. Locate CMD and R keys
3. Turn on mac holding the keys from step 2
4. use disk utility to repair hard drive. Then reset.
5. if issue still persists follow steps 1-3 then select reinstall OSX.