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Am getting error message -1712 Adobe Acrobat Professional

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Hi, Am getting error message...
Hi, Am getting error message -1712 Adobe Acrobat Professional Cannot be opened
Submitted: 2 years ago.Category: Mac
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Answered in 17 minutes by:
7/1/2015
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,997
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Please go to your Applications folder and open the Acrobat folder right click on the Acrobat app and go to Get Info what is the exact version listed?
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Customer reply replied 2 years ago
Adobe Acrobat 8 Professional
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Yes but what is the exact number 8.0?
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Customer reply replied 2 years ago
The computer is MAC osx 9.5 The Adobe is CS3 the Acrobat is 8
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
OK but you can get the exact number by following by directions. That version os very old but you can try the update to 8.1.2 which may work with 10.9.5. Download here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=3925 It requires 8.1.1 to already be installed which I why I needed the exact number. Let me know
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
If that does not work you can try the product installer here: https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
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Customer reply replied 2 years ago
Okay have looked at applications fils, and it says 8.1.3 is already installed.
I have downloaded your 8.1.2 but it will not open, as it says the adobe application or safari web browser is still running, I have removed safari from the dock, and acrobat is not open so I don't understand
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
OK try the full installer here: https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Sorry those seem to be only for Windows try reinstalling the 8.1.3 update here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4090
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Customer reply replied 2 years ago
Okay, but is it version 8 or 9, and it is asking for serial number, passwords etc. I don't know if I have all that
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Hang on one minute that is Windows too Adobe is very convoluted
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Can you open Photoshop? If so open it and go to Help / Check for Updates it may update Acrobat too.
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Customer reply replied 2 years ago
Well acrobat has just suddenly started working again ?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Maybe it installed the part that was missing?? Ok but definitely go to Acrobat / Help / Check for Updates now.
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Customer reply replied 2 years ago
Okay, so this error -1712 is all over my computer now. I can't open drop box, This is affecting my work, as I need to send a large pdf Drop box just has spinning icon, so I can't delete it to re-install it. There are instructions to disable Anti Virus and Mac Keeper, that may allow spinning icon to stop long enough to delete dropbox, but too long of instructions to follow. I think one of these applications may have deleted some files or thinks my normal applications are fair game ? Also I had other files that just temporarily disappeared
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Sorry it is 1:30 am here and last I heard Acrobat was working. I had already gone offline but MacKeeper is horrible crap remove it at once!!! http://www.macworld.com/article/2861435/how-to-uninstall-mackeeper-from-your-mac.html
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Then do this: Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, hold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that says “OK” in green type then select Repair Permissions. If it is not ok let me know.
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
I will wait until you do that but I can’t for much longer tonight. Please let me know
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
OK go to the link below and click on Join your Session then allow the app to run and look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=b1fa25c7-451a-4f3e-8b21-28c7fc904c49
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
You should really do this first so I know the state of your system:Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, hold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that says “OK” in green type then select Repair Permissions. If it is not ok let me know.
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Are you there?
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Let me know when you are online
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Mike, Mac Medic
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