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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
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I'm on a macbook pro and InDesign CS3 crashes every time I

Customer Question

I'm on a macbook pro and InDesign CS3 crashes every time I try to export or package a file. It is not a font issue, as I have already tried test files with no fonts involved. I've also installed Java for OSX and it continued to crash. If you could help or give insight it'd be so great. thanks
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
Can you please go to Finder.
Click on Go to Folder and enter
~/library
Press enter
Go to Preferences.
Find the Indesign file and send it to the trash.
Then restart the computer and see if it still has the problem.
Let me know the results please
Customer: replied 2 years ago.
Hi Richard,
this suggestion did not work. InDesign crashed on a test file with nothing in it.
Expert:  Richard replied 2 years ago.
Thanks
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.
Customer: replied 2 years ago.
This did not work either!
Expert:  Richard replied 2 years ago.
ok, we will then have to reinstall it.
Go to Finder, Applications.
Then drag the CS3 app to the trash.
Once done, again go to ~/library
Then preferences
Then trash all indesign folders.
Restart the Mac, then install CS3 again and tell me if it now functions.
Let me know the results please

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