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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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My iphone screen is black and won't come up. I had it in my

Customer Question

My iphone screen is black and won't come up. I had it in my pocket earlier and it seems that the password ***** entered wrong more than 6 times
Submitted: 2 years ago.
Category: Mac
Expert:  Josh replied 2 years ago.
Hi! Please press and hold down the POWER and HOME button together until the Apple icon appears. Buttons are shown here: If you have an iPhone 6 or 6 plus look here:
Expert:  Johnny Mack replied 2 years ago.
Hello there follow the steps below to reset your ipad.Plug your device into your computer with a USB cable.Turn off the device.Hold the Power button for 3 seconds.Hold the Home and Power buttons for 10 seconds.Release the Power button but keep holding the Home button.In about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.Make sure the device screen is blank and no logos are presentRestore with itunes.

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