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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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My iPhone six suddenly stopped working. I can't even get it

Customer Question

My iPhone six suddenly stopped working. I can't even get it to turn on
Submitted: 2 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What's the model of your iphone?
Have you tried this: Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
Still not working
Expert:  Viet - Mac Tech replied 2 years ago.
I'm sorry, does it show anything on the phone's screen at all?
Is there any power / light?
Do you also have a windows or mac computer? If yes, can you connect the iPhone to the computer and use the iTunes program to see if it can detect the iPhone to restore it?
When you are available, please reply back at the box below to continue. Thank you,
Expert:  Johnny Mack replied 2 years ago.
Hello there! Follow the steps below to get your iphone 6 to work again Plug your device into your computer with a USB cable.Turn off the device.Hold the Power button for 3 seconds.Hold the Home and Power buttons for 10 seconds.Release the Power button but keep holding the Home button.After about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.Make sure the device screen is blank and no logos are presentrestore with itunes

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