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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16669
Experience:  Several years of supporting Mac systems.
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Yes, I got the error message that "safari can not open because

Customer Question

yes, I got the error message that "safari can not open because it cannot find the server"
Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
It looks like you may not be connected to the Internet.
Please, follow the instructions below:
- Click the Apple icon on the top left of the screen
- Click System Preferences
- Double click the Network icon
- Click and choose the network adapter that you use to connect to the Internet
- Click the "Advanced" button.
- Click the TCP/IP button
- What is displayed in the IP address and Router fields?
Customer: replied 2 years ago.
i have the error message on my iphone, ipad, not on mac
Expert:  Jason Jones replied 2 years ago.
Sorry for the confusion. That was not mentioned in your question.
You get the message on both the iPad and iPhone?
Are they connected to your wireless router?
Customer: replied 2 years ago.
Yes, they are connected. it is with full signal bar of the wifi
Customer: replied 2 years ago.
i have reset the network
Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.
And I still got the error message. However I am able to connect to facebook, youtube and etc through wifi.
Customer: replied 2 years ago.
I don't have problem with my mac, so no need to share my screen.
Customer: replied 2 years ago.
I have issues with network connection of my ipad and iphone
Customer: replied 2 years ago.
hello?
Expert:  Jason Jones replied 2 years ago.
The problem is with your router, not with the computer. You are correct.
The problem is due to faulted dns.
Please, unplug the power to your modem & router, wait 30 seconds, plug the power back into both and reconnect. When you do this, it will reset any faulted dns.
Customer: replied 2 years ago.
if i unplug, i may loose you..what can i do
Expert:  Jason Jones replied 2 years ago.
You will not lose me.
Just keep this page open.
Customer: replied 2 years ago.
I am back now. I am able to access yahoo.com or google.com, but I am not able to access baidu.com, why?
Expert:  Jason Jones replied 2 years ago.
It means your dns in your router or modem are faulted.
May I remote into your computer and fix the dns issues in your modem?
Customer: replied 2 years ago.
ok
Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://74.208.221.55/?Session=e2fa3585-c680-4c78-9fad-e997021e70fd
Expert:  Jason Jones replied 2 years ago.
If you need anything else in the future, please let me know.
Thank you for your time today.
- Jason