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I have quark 9 and my computer died. I needed to do a job and…

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I have quark 9 and...
I have quark 9 and my computer died. I needed to do a job and did so on my daughter's computer. She downloaded a free trial for me so I could do the work. I am now on a new iMac with yosemite and when I open quark, it displays my daughter's free trial version. I went to the Quark website and downloaded Quark installer (I do have a serial number and validation code from my earlier purchase), but when I try to click on it on my new computer it says "Minimum system OS required is Mac OS® 10.5.8 (Leopard®), Mac OS 10.6.4 (Snow Leopard®) or later." and closes! But I do have a sufficient operating system. What is going on?
Submitted: 2 years ago.Category: Mac
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Answered in 4 minutes by:
6/25/2015
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
dresteve2000
dresteve2000, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,557
Experience: 10+ years of experience in electronics and computers
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Hi, I am A. Stevens here to help with your question! Could you advise which version of Quark you downloaded? You mentioned your daughter downloaded the trial, does that trial version work? Or is that the same install you are trying to activate/and are having trouble with?
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Customer reply replied 2 years ago
That version works but I am afraid it will expire on me and I do have my own paid membership!
Customer reply replied 2 years ago
When I open a quark file now her name appears in the upper left quark opening screen; on my version it always had my name.
Customer reply replied 2 years ago
I downloaded quark 951
Customer reply replied 2 years ago
where are you????
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Hi - I am here, sorry was not on this question when you last replied.
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Customer reply replied 2 years ago
Do you have a solution or not?
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Right...so the trial you downloaded probably is a newer version then 9.51 - it's probably 10.xQuark unfortunately does not support V.9 on OSX Yosemite, but depending on your license you might be able to upgrade from V9 to V10 without any cost. Let me locate the upgrade install and verify this
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
The reason you see her name is ***** ***** are most likely using her profile on her mac...you could overcome this by creating your own profile account
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Customer reply replied 2 years ago
I am on my own Mac right now so I cannot see how I am using her profile!
Customer reply replied 2 years ago
and i downloaded from my own profile
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
I see, I am a bit confused, I thought you said you were using her computer because yours had died?
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Customer reply replied 2 years ago
i used it the one time to finish a job; yesterday i bought a new iMac and downloaded the quark 951 on it.
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK, I understand now, sorry I didn't see anything about another Mac. So I take it your new Mac also has OSX 10.10 Yosemite on it correct?
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Customer reply replied 2 years ago
yes - that's why I don't understand why i got the error message "Minimum system OS required is Mac OS® 10.5.8 (Leopard®), Mac OS 10.6.4 (Snow Leopard®) or later."
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Got it, so the error you got is actually incorrect, as it's clear you are ahead of those versions, this is an issue with Quark 9 compatibility with OSX 10.10. When you downloaded 9.5.1, did you download the update only? Could you link me to where you downloaded it?
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
I have seen people get Quark 9 to run on OSX 10.10 (although it is not supported) but the install process is very particular.
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Customer reply replied 2 years ago
http://www.quark.com/support/downloads/details.aspx?fid=241
Customer reply replied 2 years ago
Quark is running on my iMac, but not with my name on it!
Customer reply replied 2 years ago
the version I downloaded will not install; my daughter's version is running on my iMac instead.
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
I understand, so you must be using her license then and that's why you see her name on your iMac
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
So the link you send me where you downloaded 9.5.1 is actually just an "updater" installation. You would have to have the original Quark 9 base installation there first.
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Do you have access to the original CD/install file that came with your license?
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
You might try V9.5 download to see if it will install : http://www.quark.com/support/downloads/Details.aspx?fid=239
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
I know this sounds strange, but getting certain versions of Quark to run on certain versions of OSX can be very tricky
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Customer reply replied 2 years ago
i downloaded my version from the internet when I purchased it -- it did not have a CD then; I am trying your link now
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK, let me know if it works. See the thing is Quark does not have older versions available for download online..only the updaters...which I think is actually very frustrating because half the time the updater will not install correctly. They only have the trial version of the latest download available (as you have seen)
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Customer reply replied 2 years ago
it is downloading...
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK please let me know if it works. I'm not sure if you have any anti-virus software installed but Quark also recommends you to disable it before you run the install (you can enable it again after wards)
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Customer reply replied 2 years ago
If my daughter's version is 9.5.4.1 will I be able to go down a version with this new download?
Customer reply replied 2 years ago
how do i disable the anti-virus software?
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK, so let me make sure, you have 9.5.4.1 installed on your Mac now, but using your daughter license correct?
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Customer reply replied 2 years ago
yes
Customer reply replied 2 years ago
free trial
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK, in this case, you might be able to activate that version using your license key then
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
This might be the easiest thing to do
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Do you know how to access the activation in Quark?
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Customer reply replied 2 years ago
no
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
I can offer additional services for a remote screen sharing session so that I can try to activate it for you. If that does not work for any reason I will continue to work with you to try to get another version of 9.x to install, would you be interested in this?
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Customer reply replied 2 years ago
i assume this means more money?
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
The fee is typically $30 additional, I can reduce this to $15 today for you, and of course you can request a refund if I am unable to get it to work.
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Customer reply replied 2 years ago
why can't we proceed without additional payment?
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
We can, it's not a problem, just offering a quick solution if you didn't want to have to go back and forth on this chat trying different things.
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Customer reply replied 2 years ago
let's do it from here
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK, so using the trial version, are you getting prompted for activation when you launch Quark?
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Customer reply replied 2 years ago
same problem as before
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
You mean using the link I sent correct?
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Customer reply replied 2 years ago
it displays the following message "Minimum system OS required is Mac OS® 10.5.8 (Leopard®), Mac OS 10.6.4 (Snow Leopard®) or later." -- then closes.
Customer reply replied 2 years ago
yes -- this is quark 9.5
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK. I think the best thing to try is to activate the trial you have installed. So using the trial version, are you getting prompted for activation when you launch Quark?
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Customer reply replied 2 years ago
we have been on for 1 hour -- is there a resolution?
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK. I think the best thing to try is to activate the trial you have installed.So using the trial version, are you getting prompted for activation when you launch Quark?
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
In an effort to get this resolved for you quickly I can ask my supervisor to reduce remote connection fee to $5. Would you be OK with that?
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Customer reply replied 2 years ago
Thank you but I think I figured it out myself using Quark setup assistant under the quark menu bar at the top
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
OK, glad you got it working.
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Did you use the setup assistant to activate the trial you had installed?
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Customer reply replied 2 years ago
yes; but the weird thing is that the trial was installed on a different computer and opened on this one
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
That's very strange..
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Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Well in any case glad you were able to get it working. If you don't have any additional questions regarding this please do rate with positive feedback so that we can end this question, would really be appreciated.
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