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Ask Johnny Mack Your Own Question
Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I cannot log in to my Mac PC this morning. The message says,

Customer Question

I cannot log in to my Mac PC this morning. The message says, "blank dial-up, 4 items, you are unable to log in to the user account at this time" and "logon failed, 9 items"
Submitted: 2 years ago.
Category: Mac
Expert:  Dustin replied 2 years ago.
Welcome to, my name is ***** ***** I will do my best to assist you. How many login accounts do you usually have on your mac? Just the one, or do you have multiple accounts you can choose before the mac boots? Also, do you know what version of mac osx your machine has on it, 10.7 10.8 10.9 10.10 ? Thank you in advance for your response. Dustin S.
Customer: replied 2 years ago.

I only have one account and my OSX is the earliest, I think 10.4?

Expert:  Dustin replied 2 years ago.
Does Tiger sound familiar? Do you still have the OSX or Apple install disks that came with your machine? If you have them, it should have a picture of an animal on the disk.. Or, it should say the version of mac osx thats on the disk. If you dont have the disk, or cant find it let me know. Dustin S.
Customer: replied 2 years ago.

I bought my imac new in 2007 and the OSX was what originally came with the computer. My son thinks it is OSX 10.4.

Expert:  Dustin replied 2 years ago.
Thank you, we may still need the disks.. As they allow some repairs that may help. Do you have the mac osx install disk that came with the computer? ( if not, we still have options ) Thank you, *****
Customer: replied 2 years ago.

Dustin, I'm sorry I couldn't respond sooner. My Mac is at home and I am currently at work. I work in a busy Attorney's office. I can't send your e-mail to my Mac at home, because it won't let me log on there. I guess I'll have to wait until Monday before I can contact you again, unless I locate that disk. I know I have it somewhere, but it's been a long time since I saw it and needed it. If I find the disk, do I just follow the directions?

Expert:  Dustin replied 2 years ago.
Ive sent an offer for phone support for the evenings, or weekend Barbara.
You dont have to accept this offer and I can continue with you via written communication as we have been.
If you do accept the offer then I will work with you over the phone, when you have time, and when you are at home near your mac.
As far as the delay in responding, no harm done. I stay rather busy myself~
Please do not feel that you have to respond to this message until you have time to do so.
Dustin S.
Expert:  Johnny Mack replied 2 years ago.
When you find your disk follow these stepsinsert the mac osx disk that came with your mac and restart while holding the c keyThen select your language and select to install the OSX.reinstalling will not delete your data.

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